This guide is in regards to those who wanted to claim their hacked/banned accounts. Habbo is really sensitive to some words yet regardless of their sensitivity, it is for the right guidance for their players. These are for players who are either disrupting the game for others by flooding the screen or raiding rooms. Bans or mutes also keep those in check, who are engaging in harmful scripting. You may face anything from an alert to a permanent ban, based on the severity of the problem and how many times you have previously been sent alerts flagging up the same issue.
Am I allowed to retrieve my account? Yes, but there is no guarantee you will get it. When do I contact Habbo support? When your account is hacked/banned/trade - locked/muted for more than 7 days, that’s the only time you can request a ticket.
Step 3: For the subject section, please insert “Requesting to recover hacked/banned account”.
Step 4: You may explain in your own words in the description section. For example, you can include the date and time that you got hacked/banned. As well as the reason why that you got banned and tell them what were you doing at the moment you got banned/muted/trade - locked. Kindly input all the details, which room where you when you got banned, and who are you talking too and what you remember saying etc.
Step 5: For the “Hi Habbo, I am”, You can select currently a Habbo Player if you owned the account.
Step 6: On “and I want to talk about” If you got banned/muted/trade - locked account, put this as a topic.
Step 7: On “My Habbo name is..” Input your exact Habbo username to help them identify which account you own.
Step 8: For “Further Info..” Kindly input all the extra details that are relevant on getting your account back.
Step 9: “Attachments” Don’t forget to take screenshots of your the “Notice” you got when you got banned/muted. This will also help the Habbo mods on identifying what happened to your account.
For example: (A permanently banned account that has been retrieved after sending a ticket)
After putting all the details, please click submit and wait for a couple of days to get your account back. Reminders, Habbo Staff aren’t entertaining inquiries during the weekends, and please do not spam them with your ticket because each ticket has corresponding number and it will only delay your process.
Step 1: Click on the “Turn on safety lock” to get started.
Step 2: Choose your questions that you like and then fill in your desired answers for the chosen questions. Please make sure the answers are easy to remember. Next, insert your current password to save it.
You are done! This is a really useful option as even if you give your password away, hackers will still have to go through these. Please be aware that even if you do turn these on, you still SHOULD NOT Share your details.
Internet Safety Tips
Introduction The importance of Internet safety in between a variety of information, personal data, and property protection is really important. Internet safety is more important for users while accessing online banking services and shopping. Internet safety is important to secure online transactions and while using digital wallets in mobiles. Especially kids, teenagers, and less computer and internet literate people cheated more on the Internet.
1. Create a strong password: Please make sure it is at least 8-16 characters long A mixture of uppercase/lowercase/numbers/symbols If possible, make it as a nonsense phrase Do change your password frequently.
2. Enable Account Safety Lock: On your main Habbo page, click yourself and go to “Settings”. Next, click on “Account Protection” and then click on “Turn on safety lock”. Also make sure that no one else knows the answers to the safety questions. This can secure your account from getting hacked easily.
3. Use a different email for your Habbo, Slack and other websites. I advise you to use different emails for different platforms. For example, make one email for Habbo and another one for Slack, So when one email is compromised, the hacker won’t be able to retrieve any other information.
4. Ignore Scammer/Suspicious links If you read messages on your Habbo DM’s such as: “You are on TOP 10 on the best dressed Habbo on (insert website)” Please refrain from clicking the link as it's all a SCAM! And they will just hack your account.
There are also other ways to protect your computer from threats non Habbo related, such as:
1. Install anti-virus in your computer. Protect your devices from getting any Malware/Trojan/Ransomware. These threats are very dangerous and they can get access information from your devices. There are various type of antivirus such as Kaspersky,Norton,etc.
2. Avoid connecting to public wifi. Those networks can have access to your personal information. If you ever have to connect to public wifi, I suggest using a VPN as this will hide your information.
3. Avoid clicking on suspicious/non-trusted links. There are a lot of links where the hacker would provide FAKE HC/BC/ or credits. They will ask you to fill in your Habbo details and then pick your option if you want HC or Coins These kinds of sites are NEVER trustable and DO NOT open any of these!
So how do you stay safe on the internet? Do not give anyone your personal Habbo details or real-life details. It is VITAL that you keep your personal details private, to keep yourself safe and everyone around you.
Before giving a stranger on the internet your details, follow these three steps to ensure safety:
STOP - pause for a minute!
THINK - do you really trust these people? Are you certain they won’t misuse your information?
ACT - It is your choice on what to do, but we advise to only give social media details etc. to people you VALUE and TRUST.
When should I contact someone about hackers? If a hacker has sent you a link, as we said before just ignore, report, and remove them. If anyone starts making threats or anything you should tell someone about it. You can contact a 1iC+ or any elective on Slack. They will always be happy to help you when you need them.