OOA Training Script
Welcome to the OOA Training Program!
Today we will be covering some of your new responsibilities as an OOA member.
Please remain silent unless asked a question and do not move around unless asked to.
Do you have any questions before we begin?
*Answer any questions they may have*
As an OOA member, you are now entitled to operate the Help Desk station in HQ, also known as FTHD.
The Help Desk is where OOA members provide our HIA workers with information and answer any questions.
This new responsibility comes as a recognition of your experience in HIA.
While you are working in the Help Desk, you will be approached by members with questions.
Answer them to the best of your abilities but if you are unsure about a question you cannot answer,
please refrain from giving out any information or advice that you are not certain of.
You can always ask other people on Slack or in base, or find the answer yourself on the HIA website.
You may also seek assistance from a higher ranking member.
If you ever need to refresh your memory on your responsibilities,
we have a Help Desk guide on our website at habbohia|com, under Resources > Guides.
Do you have any questions regarding the operation of the Help desk?
*If none, you may move on*
Next, I will be providing some examples of the frequently asked questions here at HIA.
I will also be giving sample answers that will aid you in answering these questions in the future.
Here are some of the frequently asked questions:
Q) When is pay?
A) Pay is at 12am, 6am, 12pm, and 6pm UK time.
If you live in another country, you can use the time converter on the homepage of the HIA website.
Q) How do I apply for the mentorship program?
A) You can apply by going to habbohia|com/community-support-team|html
Then scroll down to the Mentor Unit section
And click the “Click Here To Apply For The Mentorship Program” button
Q) How do I apply for LOA?
A) We have an LOA Guide on our website under Resources > LOA Request > LOA Guide.
The LOA Request form is found at habbohia|com/loa-request
Q) What time is the general meeting?
A) The general meeting occurs at 4pm UK time Sunday in the General Meeting room
Q) How can I get the paybonus badge?
A) You must promote at least 15 people, given 7 tours, or train 5 people during the week.
You must also earn at least 3 promotions during the week by working hard.
If you are a BOE member, you must receive at least 2 promotions in that week.
You must also not have been paybanned whatsoever for that given week.
Q) How can I get a trading pass?
A) Go to the picture of your face at the bottom left hand corner of your screen and click talents.
To get a trading pass you will need to complete all of the provided tasks.
If unsure, please refer to the Trading Pass Guide under Affairs > Pay Timetable > Trading Pass Guide.
Q) How can I get Slack?
A)To join our slack platform, visit the Slack Guide under
Resources > Guides on our website: habbohia|com.
This guide provides all the information necessary in a step-by-step format.
You can also ask the user to whisper you their email.
You may then request for an SA on Slack on #requests but do not post the e-mail on #requests.
Wait for an SA to contact you, then DM them the email to be invited.
Do you have any questions regarding any of the FAQs?
*Answer any questions they may have*
HIA uses a communication system called “Slack”. Our domain link is found at habbohia|slack|com
If you have not registered for Slack yet, I would highly recommend that you sign up for it.
Slack is where you will be requesting for RR, BA, SA, PA, TU, Payer, etc.
Would you like to join?
*Wait for them to respond. If needed, get their email and request for a SA*
We also have our own forums that are located at forumhia|com
If you’d like to join our forums, visit the link and create your account.
We have a Forum Guide if you need guidance. Our guide is located at habbohia|com/forum-guide|html
Remember that operating the Help Desk is an important responsibility.
You should always try to Fill the Help Desk (FTHD) when seats are available.
If you don’t know the answer to a question, don’t be afraid to ask!
You have successfully completed your OOA training session.
Congratulations and welcome to the OOA Division!
You may now return to base.
*Make sure they either have the OOA badge or have requested it.*
**Don’t forget to log this training session under 'Other' and write a note in the log**
Proposed by keteract, Leader of HM
Developed by: HMR, Development & Improvement
Written By: -LeQuackers maretaem , Junipear , .:Flynn:..x.Tiffo.x, acemauly,Warabama!, Arieeru , xAmerchy with minor changes by motorkimmyk, SprinklesKitty and hailynxx
Proofread by: aishah4eva, keteract
Further Edits Made By: The 2018 Chief of Staff Team including: maretaem, hailynxx, WendyDarling808, Flamadon, Oarn, and -redshadow-
Published by: CoS