OOA Training Script
Welcome to the OOA Training Program!
Today we will be covering some of your new responsibilities as an OOA member.
Please remain silent unless asked a question and do not move around unless asked to.
Do you have any questions before we begin?
*Answer any questions they may have*
So, what are your new responsibilities as an OOA member?
In this division you are now able to promote to IA I and you can work at the Help Desk station in HQ, also known as FTHD.
The Help Desk’s main purpose is to assist members with any kind of questions, concerns or issues they might have.
They also provide information and pass on requests to iC members of staff
(i.e. Badge Acceptors, Portal Admins, etc.).
When answering questions at the help desk please be sure you’re giving out knowledgeable
and accurate information to employees. If you don’t know the right answer, then it’s
better you do not give out incorrect information or guidance and instead you should ask
other OOA+ members on Slack, in base or find the answer(s) on the HIA website.
It’s important that you read up on your new responsibilities before working at the Help Desk.
Please do so by going to our website habbohia|com/help-desk-guide|html|com
or under Resources > Guides > Help Desk Guide. Please let me know when you’ve found it.
*Wait for trainee to find Help Desk guide on HIA website*
To be sure you’re in the right place, please copy & paste the first line of the guide here.
*Wait for trainee to copy and paste the first line of the Help Desk guide from the HIA website*
Great, this guide will teach you how to help employees get a badge, portal, or Slack request accepted
as well as how to assist someone who’s been paybanned, needs help accessing their trading pass, or requesting a LOA.
Please read through this guide now and let me know when you’re done. Please take your time |
*Wait for trainee to read the guide throughout*
Do you have any questions on how to work at the Help desk?
*If none, you may move on*
Moving on, we’ll be going over some common situations and questions that may come up while FTHD.
Are you ready?
1. When are HIA’s pay times?
Correct answer: Pay is at 12am, 6am, 12pm, and 6pm UK time.
If you live in another country, you can use the time converter on the homepage of the HIA website.
2. How do I get a mentor?
Correct answer: You can apply by going to habbohia|com/community-support-team|html
Then scroll down to the Mentor Unit section
And click the “Click Here To Apply For The Mentorship Program” button
3. How do I apply for a LOA?
Correct answer: Please request for a LOA on habbohia|com/loa-request|html, request the LOA badge and submit a LOA request on the portal.
We also have a LOA Guide on our website under Resources > LOA Request > LOA Guide.
4.How can I get a trading pass?
Correct answer: Please refer to the Trading Pass Guide under Affairs > Pay Timetable > Trading Pass Guide.
5 .How do I help someone sign up for Slack or Portal?
If someone asks for help signing up for the HIA Portal or Slack,
please utilize their respective guides on the HIA website as a reference.
Do you have any questions regarding any of these common inquiries?
*Answer any questions they may have*
At this division, it would be best if you join HIA Slack and the forum if you have not already done so.
Joining these platforms will help you stay involved and allow you to use the #Requests channel on Slack.
That being said, if you haven’t done so yet, please join both these platforms now.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
*Make sure they either have the OOA badge or have requested it.*
**Don’t forget to log this training session under 'Other' and write a note in the log**